Thread Rating:
  • 0 Vote(s) - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Another Tenda problem
#1
Hi, I am looking for some advice, having read many articles posted here, i am none the wiser....maybe a little!

I have a BT Home Hub connected to 8 MW-6's and set up in Bridge mode, capacity switched off. The internet from BT is around 70MB.

The Tenda's are connected around the house and have all been working great with the exception of 2 device - both Apple and both using Facetime.  However, the nearer to the primary node they get, the less freezing of their video calls...

I am able to introduce a wired backhaul cable to the main area that this happens in, but have not done it yet.


As said, all has been working great for weeks with the above exception. Generally, there are only a few devices connected at one time, most not using it intensively. Recently, the nodes have all been randomly going red, and the app showing multiple disconnected at one time and changing constantly as to which ones.... often, the ones in the app showing off line are not the red ones either.

Doing speed tests, i can sit there pinging away and it varies between 60+MB, to 0.1MB.... averaging around 25MB.... If i disconnect the Tenda's and switch WIFI back on the Hub, the speeds are a constant 70MB+.

I have changed the ethernet cable of the primary 3 times... 

Any ideas would be gratefully received. thank you

I have noticed that some of the nodes have different firmware but all say 'up to date'.
Reply
#2
With the nodes dropping out issue being recent, I suspect that one of the nodes or a Wi-Fi connected device has developed a fault, in turn causing neighbouring nodes to drop out. A few years ago I had a network connected satellite receiver that randomly knocked out my Tenda nodes. This took a while to trace as it usually worked fine for a few weeks before causing the issue.

I suggest try a process of elimination, e.g. try turning off 2 nodes for a few days, then a different pair of nodes for the next few days and so on to see if the rest remain connected (no LEDs turn red). The next step would be to try moving different Wi-Fi devices from the Tenda mesh to the router Wi-Fi temporarily. I'm not sure whether this will also solve the freezing issue with Facetime.
Reply
#3
(09/04/2024, 10:54 PM)Seán Wrote: With the nodes dropping out issue being recent, I suspect that one of the nodes or a Wi-Fi connected device has developed a fault, in turn causing neighbouring nodes to drop out. A few years ago I had a network connected satellite receiver that randomly knocked out my Tenda nodes.  This took a while to trace as it usually worked fine for a few weeks before causing the issue.

I suggest try a process of elimination, e.g. try turning off 2 nodes for a few days, then a different pair of nodes for the next few days and so on to see if the rest remain connected (no LEDs turn red).  The next step would be to try moving different Wi-Fi devices from the Tenda mesh to the router Wi-Fi temporarily.  I'm not sure whether this will also solve the freezing issue with Facetime.

Thank you Seán, much appreciated. I was heading down this route myself. Unfortunately, as the speeds and connections picked up, along with the various drop outs, I was being side tracked by false problems... 

It has been a while since I have tried changing the primary node (and have forgotten)... most times issues have been the secondary ones.  I did try swapping a secondary with the primary but it instantly goes red, stays red and the network falls over....  Does the primary need re-configuring or should they all be plug and play swappable? I don't want to have reconfigure them all to a new primary if possible 

thank you
Reply
#4
The Primary node is unfortunately not swappable with a secondary node, at least not without going through a factory reset.

I don't think it is possible to factory reset the primary node without manually resetting and re-adding every node on the network. I also would not recommend factory resetting the primary node other than as a last resort as I've heard issues with users either with not being able to use bridge mode or not being able to not even being able to use the Tenda App, such this example.
Reply
#5
Thank you again for your comments.  I seem to be at an impasse with what to do other than try from scratch.  I have a new set I can introduce to replace 3.  

in more detail:

So the issue I had still exists, but I can confirm that anything leaving the router is giving a speed of 70MB either wired or WIFI (and the apple devices are fine). If I then turn off the router WIFI and use the Nova's, anything leaving the first node (which is obviously wired) is no more than 25MB. I have swapped out the ethernet cable several times (and tested them) but still the same results.  In my mind as every node is acting the same as the primary, it is likely the primary node is causing the issue.  I am not going to bother trying to reset them at this stage, I am going to delete all the nodes off the app, introduce the 3 new ones and see what I get.  Then hopefully add the other 5 back on.  I did introduce the wired backhaul further in the house, but that is also not pushing more than 25MB.  The 25MB is only a peak, it is often a lot less <3MB. It is like the primary is restricting the bandwidth.

If I remove the nodes and put the ethernet to a spare router in bridge mode from the main BT router, it is back up to 70MB, so definitely a Tenda issue in my limited powers of deduction...

There are still issues with the app showing yellow or red but the nodes showing green or the nodes showing red and the app showing green. I am hoping that everything talks through the primary and that there is an issue with it. If each node talks directly to the app then I am at a loss as to why random ones keep showing odd statuses... 

I still have 3 on a different firmware version too, even though all say 'up to date'... however, I have these in other properties with 2+ sets and the different firmware's hasn't been an issue.

I have done a WIFI analyser check around the house and the coverage is excellent...it is just the speed

thank you
Reply


Forum Jump:


Users browsing this thread: 1 Guest(s)