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High ping and packet loss on mesh
#1
Installed a Tenda MW12 mesh in a house with a fibre connection. Having problems so swapped out to a Deco M5. Still issues, showing no connection on phones sometimes. Did a ping test there, shocking bad. At second node, average 91ms, worst 1245. Got similar at main node. Fibre router wifi perfect all <20ms. Went to secondary node again, ping had settled to average 18, but now serious packet loss, 10% in 80 seconds. Main node was ok next time I tested.
 What could be causing this, forgot to do a wifi channel scan. Originally had router wifi turned off. There is also a second Sky box in the house. And a sky booster(?) connected to the router. I'm actually not familiar how Sky works with a second TV so if any one can explain the Sky setup also please. The sky signal also troublesome at the second tv. No signal for few days. There is an external wall and 2 internals between the main sky box and the 2nd tv with a sky booster box in the room in between. They had no issues before got fibre apart from poor speed from the 3 router.
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#2
Sky Q uses its own Wi-Fi network where the main Sky Q box acts as a Wi-Fi access point for the other Sky boxes to connect to wirelessly. A Sky booster is a Wi-Fi repeater. It is likely they are operating on the same or overlapping channel with the mesh kit. First try switching off both Sky Boxes and the Sky Booster to see if the pings improve at the second node. If there is still high latency or poor performance at the second node, check with a Wi-Fi Analyzer App in case there is a nearby neighbour Wi-Fi network operating on the same channel.

If the Sky boxes were causing the issue, try connecting each Sky box to the nearest mesh node by Ethernet, particularly the main Sky box that connects to the satellite dish. Once you attach an Ethernet cable attached to the main Sky box, follow the guide on Sky's website, but choose "Connect to your router using a wired connection":

https://www.sky.com/help/articles/settin...rty-router

With the primary Sky box on Ethernet, you will need to connect the second Sky box either via Ethernet to the nearest mesh node or the mesh Wi-Fi, preferably Ethernet if possible to half the Wi-Fi bandwidth required for the second box. If the box does not automatically connect over Ethernet, you will need to configure its network settings for a wired connection.
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#3
(12/02/2024, 07:58 PM)Seán Wrote: Sky Q uses its own Wi-Fi network where the main Sky Q box acts as a Wi-Fi access point for the other Sky boxes to connect to wirelessly.  A Sky booster is a Wi-Fi repeater.  It is likely they are operating on the same or overlapping channel with the mesh kit.  First try switching off both Sky Boxes and the Sky Booster to see if the pings improve at the second node.  If there is still high latency or poor performance at the second node, check with a Wi-Fi Analyzer App in case there is a nearby neighbour Wi-Fi network operating on the same channel. 

If the Sky boxes were causing the issue, try connecting each Sky box to the nearest mesh node by Ethernet, particularly the main Sky box that connects to the satellite dish.  Once you attach an Ethernet cable attached to the main Sky box, follow the guide on Sky's website, but choose "Connect to your router using a wired connection":

https://www.sky.com/help/articles/settin...rty-router

With the primary Sky box on Ethernet, you will need to connect the second Sky box either via Ethernet to the nearest mesh node or the mesh Wi-Fi, preferably Ethernet if possible to half the Wi-Fi bandwidth required for the second box.  If the box does not automatically connect over Ethernet, you will need to configure its network settings for a wired connection.
I've seen this problem before you need at least 5-10mbps for the second box to work comfortably, also if you change the resolution to 720p it uses less bandwidth rather than HD and will work on 3-5mbps.
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#4
(12/02/2024, 08:54 PM)scannerman2021 Wrote: I've seen this problem before you need at least 5-10mbps for the second box to work comfortably, also if you change the resolution to 720p it uses less bandwidth rather than HD and will work on 3-5mbps.

Ok thanks for the replies. 
I plugged out all the shy boosters and have main shy box and sky mini box connected wired to mesh. Everything seemed ok while there except the mesh boxes do not have full strength connection to the main node due to walls. However was getting 140 and 90 from them with 180Mbps at main.  When owner came home showing no connection but did later. I might need to bring the main node downstairs. 
But my question is, do the 2 sky boxes have to connect to eachother via WiFi or are they happy with just a wired network connection?
They seemed happy, but was concerned when mini looking for button to be pressed on main box when I reset connection..
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