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Eir MEGATHREAD
#1
Hey All
Im EirPerson, An employee of Eir.

If you have any questions on your mind or need any queries answered about Eir, Their services or issues.
Leave them below and I will try to get back to you as soon as possible.

I have a huge knowledge about telecommunications that I learned from this group (Thanks Sean)
So i should be able to give you all detailed answers.
As with other members, Feel free to chip in if im missing anything

Have a great day guys!

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#2
Will the my.eir.ie portal be available again anytime soon? It's been broken for weeks and keeps telling me my e-mail address cannot be found!
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#3
Yeah, unfortunately its been messed up since we changed all of our billing systems
You could try registering again with the website
If it doesnt work, Shoot me a pm with the following info and ill look into it for you

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Name
Phone Number
Date Of Birth (For GDPR Purposes)
Account No (If known)
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#4
Managed to get my portal access sorted by tech support! I can pay my bill now again Smile
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#5
I have a question actually, I'm on the newest system and I have a cancelled number and an active number but the cancelled number seems to still show under the staffs side as cancelled under my account. Will this ever go away? It causes confusion when I'm calling.
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#6
(21/11/2023, 08:38 AM)elbob Wrote: Will the my.eir.ie portal be available again anytime soon? It's been broken for weeks and keeps telling me my e-mail address cannot be found!

(26/11/2023, 10:31 PM)elbob Wrote: Managed to get my portal access sorted by tech support! I can pay my bill now again Smile

Thats Awesome, Least they got it fixed for ya!

(26/11/2023, 11:11 PM)fullofquestions Wrote: I have a question actually, I'm on the newest system and I have a cancelled number and an active number but the cancelled number seems to still show under the staffs side as cancelled under my account. Will this ever go away? It causes confusion when I'm calling.

It shows up on the staffs side as cancelled, it stays active on the system for a few months until the number gets recycled.
This takes around 6 months to happen though.
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#7
I just noticed the microwave feed on the Eir Kilcar mast is pointing a completely different direction, likely a result of the recent storms.  The following shows a picture from pedroc from 31/12/2023 compared to this day of post.  My phone zoom is also no match for his optical zoom:

   

I'm not sure how to go about reporting this to Eir, never mind the agent wondering how I know their antenna is misaligned!  Smile

Its Site ID is DL_2747 and should be aimed at DL_3235 going by the close-up label picture in that post.

Update: I just noticed after posting that the bracket on the main pole has moved and the transceiver behind the microwave feed appears to be on the opposite side, so it's now looking like this was intentionally repositioned to aim at the tetra mast on Muckross Head.
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