Hi. I created this account to finally seek help with a very niche problem with my two units of Tenda Nova MW6.
TL; DR: I cannot set a new SSID and passphrase to my meshes. They're stuck with factory SSID and passphrase!
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As we know, the only way to configure the mesh units is via the Tenda WiFi App. Here's the standard process:
1. Connect one node to power and WAN and wait for it to boot completely. The LED should light solid green.
2. On a mobile device, connect to the mesh with an SSID NOVA_XXXX. The passphrase is provided underneath the unit.
3. Open Tenda WiFi app. It will greet you with "Welcome to nova. The Best WiFi Coverage System."
4. Tap on the orange [Setup] button at the bottom of the screen. The next frame will say "Your Internet connection type is dynamic IP."
5. Tap on the orange [Next] button. A prompt that says "Connecting..." will appear at the bottom of the screen.
Supposedly, the prompt will immediately say "Connected", but I cannot get past this!!! The "Connecting..." prompt stays on screen for about 25 seconds and will disappear. The app won't proceed to the next screen. I am stuck at #5.
I can still recall that the next screen would ask me for my choice of SSID and passphrase. Prior to this happening, I was able to set up both units, i.e. new SSID and passphrase. I also set them to bridge mode but later decided to reset them by deleting their node entries from the app.
The two units can still connect to the internet just fine as I can perform a speed test on them. However, most importantly, the app won't let me proceed with the setup after point #5. Both of them are stuck with stock SSID and passphrase.
Here's what I already tried:
1. Reinstall the Tenda WiFi app.
2. Enable all app permissions (location, camera, storage).
3. Clear cache/storage from Settings.
4. Install the Tenda WiFi app on different mobile devices.
5. Reset each mesh using the pinhole button underneath while connected/disconnected to WAN.
6. Assign static IP via "Choose your connection type manually" from #5.
I scoured the internet to find an answer. There is only one person who probably shares the same problem. On Playstore, a user left this 1-star review on the Tenda WiFi app listing:
Philip Chang, December 25, 2022:
"If you have reset your mesh WM6 and reconfigure back using bridge mode. This is no longer possible. I got stuck after configure my wifi and could no longer to move forward and causing error. I have to switch to iPhone only then I can go forward and choose bridge mode.. Dear Dev, please give option bridge mode at initial internet setup, not after wifi settings."
I don't have an iOS device.
--
I tried contacting my ISP to ask for a replacement but no good news so far. I'm starting to believe that this is a problem on the software side, the Tenda WiFi app, rather than on the hardware.
Please. I need expert advice.
TL; DR: I cannot set a new SSID and passphrase to my meshes. They're stuck with factory SSID and passphrase!
--
As we know, the only way to configure the mesh units is via the Tenda WiFi App. Here's the standard process:
1. Connect one node to power and WAN and wait for it to boot completely. The LED should light solid green.
2. On a mobile device, connect to the mesh with an SSID NOVA_XXXX. The passphrase is provided underneath the unit.
3. Open Tenda WiFi app. It will greet you with "Welcome to nova. The Best WiFi Coverage System."
4. Tap on the orange [Setup] button at the bottom of the screen. The next frame will say "Your Internet connection type is dynamic IP."
5. Tap on the orange [Next] button. A prompt that says "Connecting..." will appear at the bottom of the screen.
Supposedly, the prompt will immediately say "Connected", but I cannot get past this!!! The "Connecting..." prompt stays on screen for about 25 seconds and will disappear. The app won't proceed to the next screen. I am stuck at #5.
I can still recall that the next screen would ask me for my choice of SSID and passphrase. Prior to this happening, I was able to set up both units, i.e. new SSID and passphrase. I also set them to bridge mode but later decided to reset them by deleting their node entries from the app.
The two units can still connect to the internet just fine as I can perform a speed test on them. However, most importantly, the app won't let me proceed with the setup after point #5. Both of them are stuck with stock SSID and passphrase.
Here's what I already tried:
1. Reinstall the Tenda WiFi app.
2. Enable all app permissions (location, camera, storage).
3. Clear cache/storage from Settings.
4. Install the Tenda WiFi app on different mobile devices.
5. Reset each mesh using the pinhole button underneath while connected/disconnected to WAN.
6. Assign static IP via "Choose your connection type manually" from #5.
I scoured the internet to find an answer. There is only one person who probably shares the same problem. On Playstore, a user left this 1-star review on the Tenda WiFi app listing:
Philip Chang, December 25, 2022:
"If you have reset your mesh WM6 and reconfigure back using bridge mode. This is no longer possible. I got stuck after configure my wifi and could no longer to move forward and causing error. I have to switch to iPhone only then I can go forward and choose bridge mode.. Dear Dev, please give option bridge mode at initial internet setup, not after wifi settings."
I don't have an iOS device.
--
I tried contacting my ISP to ask for a replacement but no good news so far. I'm starting to believe that this is a problem on the software side, the Tenda WiFi app, rather than on the hardware.
Please. I need expert advice.